leadership and humanistic management, to explore the value of work in the hospitality and tourism industry. It presents robust … hospitality and tourism management, humanistic and transformational leadership, corporate social responsibility, human resource … management, customer service, and workplace spirituality. Kemi Ogunyemi is an Associate Professor teaching business ethics …

Introduction: Gen Z Marketing and Management in Tourism and Hospitality -- 1. Digital Natives Leading the World … concrete knowledge on how Gen Z will shape the marketing and management of tourism-related services. Nikolaos Stylos is Senior … Lecturer/Associate Professor of Marketing, University of Bristol. He is also an Honorary Professor of Hotel Management at …

Australian Five-star Hotel (Madalyn Scerri and Rajka Presbury) -- Chapter 8. Hidden Factors: Operations Management Implications … for the Hayman Island Resort (Zdenka Gabrielova and Marcela Fang) -- Chapter 9. Hotel Revenue Management Strategy … – Impacts and Consequences of Changes in Management (Antoine J. Bisson) -- Chapter 10. The Expansion of MexHospitality …

-- Developing a Multi-Channel Customer Relationship Management Strategy for Hotel Operation -- The Importance Attached to Culinary … Events Industry Competency Model: Human Resource Management Implications -- Temporary Museum Exhibitions as Tools for … Error-Free Service -- The Use of Customer Relations Management’s Digital Technologies from Greek Hotels -- The Sharing …

Experts -- Impression Management through Websites. An Analysis of the Romanian Banking Industry -- Participatory Culture and … Management and Art Museums. The Case Study of the Historical Museum of the University of Athens -- The Importance of the Training … innovational era. Among the areas covered are product and brand management, strategic marketing, B2B marketing and sales management …

phenomenon -- Behavioral explanations of luxury consumption -- Marketing management of luxury providers -- Luxury and the tourism …