Introduction -- Technology in Service Management -- Theoretical Foundations -- Study A: The Impact of Technology on Frontline Employees’ Process Deviance -- Study B: A 360-degree View of Technology Deployment -- Study C: A Dyadic Study on Employees’ Technostress and Customer Responses --...

Digital servitization barriers of medical technology firms: an exploratory study -- Drone-basedWarehouse Inventory Management with IoT for Perishables -- Capability of Service Innovation – What SMEs can learn from Start-ups -- Application Possibilities of Artificial Intelligence in a Renewable...

1. The Digitalisation in Mobility Service Industry -- 2. Mobility and Demand in the current Literature discussion -- 3. Digital Mobility Business Concepts -- 4. Methodology of the Survey Based Expert Analyses -- 5. Empirical Findings from the Survey Based Expert Analyses -- 6. Scenario and Model...

Supply Chain Coordination of Loss-averse Retailer for Fresh Produce with Option Contracts -- Research on the Innovation Mechanism of Enterprise Business Model in the Internet Environment -- Cooperation strategy of intellectual property securitization in supply chain from risk perspective -- The...

Einleitung -- Competitive Intelligence -- Grundlagen des Lebensmittelhandels -- Marktanalyse des Kochboxen-Markts -- Wettbewerbsanalyse -- Ableitung möglicher Strategien -- Konzeption geeigneter CI-Produkte für Marley Spoon -- Vorstellung der CI-Produkte -- Gain und Pain Points der Use Cases...

Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are...

This book encompasses empirical evidences to understand the application of data analytical techniques in emerging contexts. Varied studies relating to manufacturing and services sectors including healthcare, banking, information technology, power, education sector etc. stresses upon the...

This book provides a fresh perspective on the ever-growing relevance of input-output analysis in problem solving. It is based on the “19th National Conference of the Input-Output Research Association of India (IORA)”, held in 2017 in Mumbai, India. The conference promoted the exchange of...

The Laboratory of Real Estate -- Reconsidering Firm Innovativeness -- Firm Innovativeness in Service Industries: A Construct Validation in the External Environment and Industry Structure Contexts -- The Impact of Organizational Slack on Innovative Work Behaviour: How do Top Managers and...