Die Rezeption – Vom Erstkontakt bis zur Abreise -- Housekeeping -- Essen und Trinken - Wissenswertes für Gastgeber:innen und Gäste -- Trinkgeld -- Im Spa -- Die Rolle als Gastgeber:in -- Allgemeine Umgangsformen -- Digitalisierung im Tourismus -- Gästetypen -- Feiern und Messen.

In this open access publication, the social cohesion of urban neighborhoods and their residents is examined, which is often viewed as vulnerable since increased mobility, individualization, wider socio-economic and demographic changes have fundamentally altered the basis for everyday social...

1. Thirty Years of Research on Application of Technology in Tourism and Hospitality Industry: A Systematic Literature Review -- 2. Technology Application in Tourism in Asia -- 3. Technology Application in Tourism in Asia: Comprehensive Science Mapping Analysis -- 4. Technological Innovations in...

Chapter 1 The Sharing Economy & Tourism: An Introduction to the P2P Accommodation Sector -- Chapter 2 When, Why & How: The Growth of Airbnb Around the World -- Chapter 3 Western Australia – Background & Context -- Chapter 4 Concerns & Hopes of Stakeholders -- Chapter 5 Airbnb Demand in Western...

Chapter 1: Introducing the second volume -- Part 1: Know Your Customer -- Chapter 2: Finding our Roots: The Historical Practice of Hospitality -- Chapter 3: Why Serve? The theory/philosophy of service. -- Chapter 4: Internal Customers: Relating with colleagues -- Chapter 5: The External Customer...

Chapter 1: A holistic care paradigm: Humanistic dimensions in hospitality and tourism -- Part 1: Foundational and General Principles -- Chapter 2: Anthropology for Hospitality Professionals: An Introduction -- Chapter 3: The historical development of the field -- Chapter 4: Hospitality and...

This book includes lessons and insights from the hospitality management approach of Japanese sustainable organizations, as well as philosophical underpinnings and numerous business practice examples. The "Japanese manner" of providing customer service and hospitality is well-known around the...

Part I: Introduction -- Chapter 1. Introduction (Marianna Sigala, Anastasia Yeark, Rajka Presbury, Marcela Fang and Karen Smith) -- Part II: Experiences -- Chapter 2. "Art in Servicescape and Experience Design: Learnings from The d’Arenberg Cube, Australia" (Marianna Sigala) -- Chapter 3. A...

This book elaborates upon, critiques and discusses 21st-century approaches to scholarship and research in the food, tourism, hospitality, and events trades and applied professions, using case examples of innovative practice. The specific field considered in this book is also placed against the...

This book presents the latest research and novel case studies on crime and corruption in the tourism and hospitality industry. It approaches tourism as both a globalised business impacting the livelihood of millions of people, and a highly challenging field of action for national legislators and...