Chapter 1: Introducing the second volume -- Part 1: Know Your Customer -- Chapter 2: Finding our Roots: The Historical Practice of Hospitality -- Chapter 3: Why Serve? The theory/philosophy of service. -- Chapter 4: Internal Customers: Relating with colleagues -- Chapter 5: The External Customer...

Chapter 1: A holistic care paradigm: Humanistic dimensions in hospitality and tourism -- Part 1: Foundational and General Principles -- Chapter 2: Anthropology for Hospitality Professionals: An Introduction -- Chapter 3: The historical development of the field -- Chapter 4: Hospitality and...

Part 1: Ethics and Ethical Compliance -- Chapter 1:1 Ethics and Accountable Governance in Africa: An Introduction (Kemi Ogunyemi, Isaiah Adisa, and Robert E. Hinson) -- Chapter 2:Ethical Dilemmas and the Changing Reality in Africa’s Public Sector (Nkemdilim Iheanachor and Emmanuel Etim) --...

Chapter 1: Leadership for Sustainable Development in Africa - Roles and Responsibilities -- Chapter 2: Leading the Way Forward: What Can African Governments Do -- Chapter 3: Responsible Corporate Leadership: Driving Sustainability in Nigeria’s Financial Services Industry -- Chapter 4:...

Chapter 1. Leadership and Policy Implementation for Good Governance in Africa -- Chapter 2. Challenges to Building Ethics in Public Service in Africa -- Chapter 3. Corporate governance in Zimbabwe’s local authorities: A void in the devolution path -- Chapter 4. The Role of Ethical Orientation...