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Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.
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This timely book makes a forceful argument that the analyses from behavioral economists are incomplete, the policies advocated by libertarian paternalists are misguided and unethical, and both actually reinforce the cognitive biases and dysfunctions that motivate 'nudges' in the first place. In...
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