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~isPartOf:"SpringerLink / Bücher"
~person:"Holzheu, Harry"
~subject:"Kommunikation"
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Vertrauen gewinnen : Empathie und Offenheit in der Führungs- und Verkaufskommunikation
Holzheu, Harry
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2010
Ethik: Einsichten – Wertehaltung -- Ethos: Einstellung – Befindlichkeit -- Empathie: Soft Skills – Methoden -- Logos: Sinnvolles Wort – einfaches Wort -- Durch Erfahrung gelernt: Prägende Erlebnisse -- Schlussfolgerungen.
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