Anbieter von IT-Lösungen befinden sich in einem Dilemma: Einerseits sollen ihre Lösungen an den individuellen Bedürfnissen des jeweiligen Kunden ausgerichtet sein, andererseits sind sie gezwungen, ihre Leistungen preisgünstig, und damit standardisiert, zu erbringen. Basierend auf...

Produktivitätsmanagement industrieller Dienstleistungen -- Produktivitätsbenchmarking -- Dienstleistungseffizienz im Gesundheitswesen -- Effizienz im Kundenbeziehungsmanagement -- Produktivitätsmanagement in Aus- und Weiterbildung durch Service Engineering.

This open access book examines the economic, social, and psychological consequences of manufacturing plant closure at the individual level. Using an original data set of over 1,200 workers from Switzerland who lost their manufacturing jobs after the financial crisis of 2008, the author analyzes...

Economic growth across countries during the last 30 years or so has displayed 'dual' divergence between developed and developing countries, and among developing countries. The structural transformation has been either slow or of an anomalous nature. The study addresses these and suggests how...

This book highlights a number of social sustainability issues at different stages of the supply chain, and demonstrates how these issues can be addressed by adopting social sustainability practices in the manufacturing supply chain. In the wake of emerging social issues in developing countries,...

This book covers the strategic use of continuous improvement (CI) techniques for manufacturing performance improvement. It focuses primarily on strategies that can be adopted by small and middle-sized enterprises in manufacturing in order to meet the global challenges and competition. The book...

Markus Hammer investigates a time-based and analytics-supported operations management approach. He explores five perspectives: 1) the needs of industry, in particular manufacturing in process industries, 2) the impact of digitization, with focus on Big Data and analytics, 3) the management of...

One of the first of its kind, this book examines the digitalization of Chinese businesses both theoretically and practically. Taking a fresh and unique approach, the authors seek to adopt individual theories for each empirical case explored and investigate the dramatic digital transformation...

This book encompasses empirical evidences to understand the application of data analytical techniques in emerging contexts. Varied studies relating to manufacturing and services sectors including healthcare, banking, information technology, power, education sector etc. stresses upon the...

This book examines key aspects of the increasingly important phenomenon of reshoring - the decision of companies to reverse offshoring by bringing manufacturing back from overseas. The aim is to equip readers with a full understanding of the current extent of reshoring, its drivers, and the...