1. Persönliche Kommunikation in Kundeninteraktionen -- 1.1 Bedeutung einer beziehungsorientierten Kommunikation -- 1.2 Kommunikationsqualität als Erfolgsgröße in der Mitarbeiter-Kunde-Kommunikation -- 1.3 Ziel und Forschungsfragen der Arbeit -- 1.4 Eingrenzung des Untersuchungsgegenstands --...

Die regulatorischen Kapitalanforderungen für Banken stellen häufig keine korrekte Erfassung des tatsächlichen ökonomischen Ausfallrisikos von mit Eigenkapitel zu unterlegenden Forderungen dar. Diese Diskrepanz zwischen ökonomischer und regulatorischer Kapitalunterlegung wirft insbesondere...

Holger Markmann studies covered bonds and their market behaviour upon the announcement and implementation of outright covered bond purchases by the eurosystem. After introducing the covered bond market, its reaction to the global financial crisis, and the functionality of unconventional monetary...

Issues related to central banks feature regularly in economic news coverage, and in times of economic or financial crisis, especially when a commercial bank is bailed out, they become the focus of the policy debate. But what role do central banks play in a modern economy? How do central banks...

This book explores the issue of private sector over-indebtedness following the recent financial crisis. It addresses the various challenges for policymakers, investors and economic agents affected by applied remedial policies as the private non-financial sector in Europe continues to face...

This book investigates the reasons for persistent public deficits and delayed fiscal reform in Japan, placing a special emphasis on political economy aspects. Japan is confronted with the need to pursue fiscal discipline for fiscal consolidation and implement structural reforms for reorganizing...