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Call-Center-Management und Mitarbeiterzufriedenheit : Eine kausalanalytische Untersuchung
Scupin, Yvonne (contributor) - 2006
Call-Center bestimmt und darauf aufbauend Handlungsalternativen und Maßnahmen zur Steigerung der Mitarbeiterzufriedenheit …
Persistent link: https://www.econbiz.de/10013516544
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Personalmanagement aus Perspektive der Dienstleistungsforschung : Entwicklung eines Bezugsrahmens zum Dienstleistungsmanagement und seine Anwendung auf die Personalgewinnung
Döring, Stefan - 2018
Dienstleistungsmanagement Service (Re)Engineering von Personalmanagement Strategische Implikation des Rahmenkonzepts für ein …Theoretisch konzeptioneller Bezugsrahmen für erfolgreiches Dienstleistungsmanagement -- Service (Re)Engineering von … Personalmanagement -- Strategische Implikation des Rahmenkonzepts für ein dienstleistungsorientiertes Personalmanagement. …
Persistent link: https://www.econbiz.de/10014018651
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Service Chain Management : Technology Innovation for the Service Business
Dorne, Raphael; Lesaint, David; Owusu, Gilbert; … - 2008
Service chain management enables service organisations to improve customer satisfaction and reduce operational costs. In this book, Christos Voudouris and his BT colleagues together with experts from industry and academia present the latest innovations and technologies used to manage the...
Persistent link: https://www.econbiz.de/10013520873
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Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen
Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007
Dienstleistungsunternehmen -- Serviceorientiertes Personalmanagement -- Managing HR for Service Excellence and Cost Effectiveness at Singapore … Airlines -- Mitarbeiterverhalten und -attraktivität als Excellence-Treiber im Service Encounter -- Positives Personalmanagement … permanent wachsende Anforderungen an ein professionelles Dienstleistungsmanagement der Unternehmen. Dabei reicht es häufig nicht …
Persistent link: https://www.econbiz.de/10014014359
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Global Call Center Employees in India : Work and Life between Globalization and Tradition
Golpelwar, Mayank Kumar - 2016 - 1st ed. 2016
to be the target of severe criticism from India’s middle classes. Using social and organizational psychological … Indian culture and its rapidly emerging and globalized BPO sub-culture. Contents • Business Process Outsourcing in India …
Persistent link: https://www.econbiz.de/10014018001
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Standards für das Gesundheitsmanagement in der Praxis : Konsequenzen des gesetzlichen Präventionsauftrags für Unternehmen und den Arbeits-und Gesundheitsschutz
Böhnke, Elisabeth (contributor) - 2006
: Gesundheitsgefahren im Krankenhaus -- Studie B: Gesundheitsgefahren im Call-Center -- Studie C: Gesundheitsgefahren im Feuerwehrdienst …
Persistent link: https://www.econbiz.de/10013516543
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The Human Factor Approach to Managerial and Organizational Efficiency and Effectiveness
Adjibolosoo, Senyo - 2018
This book argues that human factor development is the key to organizational success. The author describes the human factor as the diverse personality characteristics that allow employees within the social institutions to function and remain operational over time. A lack of appreciation for the...
Persistent link: https://www.econbiz.de/10012396552
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Expats and the Labor Force : Expats and the Labor Force
Naufal, George; Genc, Ismail - 2012
An investigation into the labor force in the Gulf Cooperation Council (GCC) countries primarily focusing on labor migration and remittances. The GCC countries have the highest share of foreign labor in the world. The authors examine the multidimensional aspects of such a large foreign population.
Persistent link: https://www.econbiz.de/10012106336
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Central Bank Independence, Regulations, and Monetary Policy : From Germany and Greece to China and the United States
Ray Chaudhuri, Ranajoy - 2018
, Greece, Russia, India, China, Japan, Brazil, and South Africa focus on the history, administrative structure, and … -- 5. Germany and the European Central Bank -- 6. Greece -- 7. The Russian Federation -- 8. India -- 9. China -- 10. Japan …
Persistent link: https://www.econbiz.de/10012396941
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Critique of the New Consensus Macroeconomics and Implications for India
Nachane, Dilip M. - 2018
policy wisdom and suggests a systematic re-orientation of current macroeconomic and financial regulatory policies in India … their policy implications for India. The authors’ analysis leads to a somewhat critical assessment of the financial sector … policies followed in India since the initiation of reforms in 1991. This makes the book a valuable resource not only for …
Persistent link: https://www.econbiz.de/10012396946