Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational...

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational...

Business Process Management (BPM) has become one of the most widely used approaches for the design of modern organizational and information systems. The conscious treatment of business processes as significant corporate assets has facilitated substantial improvements in organizational...

Vorwort -- Teil A: Prozessorientierte Organisationsgestaltung -- Teil B: Weitere Anwendungsmöglichkeiten und Entwicklungsperspektiven -- Teil C: Fallstudien zum Prozessmanagement -- Anhang: Beispiele für Modellierungskonventionen beim Facility Management-Unternehmen.

Prozessorientierte Organisationsgestaltung -- Der Prozess im Fokus -- Projektmanagement -- Vorbereitung der Prozessmodellierung -- Strategie und Ordnungsrahmen -- Istmodellierung und Istanalyse -- Sollmodellierung und Prozessoptimierung -- Gestaltung einer prozessorientiert(er)en...

Strategic Alignment -- Delivering Business Strategy Through Process Management -- Management of Process Excellence -- Process Capital as Strategic Success Factor: The Lufthansa Example -- Process Classification Frameworks -- Taxonomy of Business Process Management Approaches -- Process...