Problemstellung und Forschungsziele -- Erfolgsbeitrag des Kundenbeziehungsmanagements -- Commitment im Kontext der Kundenbeziehungsforschung -- Theoretische Bezugspunkte zur Konzeptualisierung von Commitment – ein multipartialer Ansatz -- Konzeption eines Untersuchungsmodells zu den...

In this open access publication, the social cohesion of urban neighborhoods and their residents is examined, which is often viewed as vulnerable since increased mobility, individualization, wider socio-economic and demographic changes have fundamentally altered the basis for everyday social...

Change is a necessary, though sometimes challenging part of staying relevant, being engaged and seeking ways to flourish in one’s life. Coaching helps individuals develop coherent strategies for their life and work and to tap into their strengths and inspiration. Often our clients find...

This book provides an introduction to the theory of support-bargaining and money-bargaining. Support-bargaining arises from the propensity of all individuals to seek the support of those around them and is the underlying mechanism of democratic societies. It is also the underlying mechanism of...

The term ‘wasta’ stems from the Arabic root for ‘middle’ or ‘medium' and describes the phenomenon of using ‘connections’ to find job, government services or other favors to circumvent bureaucracy or bypass the system as a whole. The effects of ‘wasta’ may be both positive or...

This book demonstrates how rethinking and adapting basic employment services into labor intermediation services can help address the many labor market disconnections of developing country economies. It addresses how scarce resources required to escape poverty - good jobs, schools, and training -...

This comprehensive study provides a perceptive portrait of workplace employment relations in Britain and France using comparable data from two large-scale surveys: the British Workplace Employment Relations Survey (WERS) and the French Enquête Relations Professionnelles et Négociations...

Nadine Poser highlights the need for digital transformation in international organizations, not only from a business perspective but from a human point of view. Information technology is on the rise and with it the demand for highly influential digital leaders. The book covers the question under...