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Integrated Capacity and Price Control in Revenue Management : A Fuzzy System Approach
Becher, Michael (contributor) - 2008
Persistent link: https://www.econbiz.de/10013520931
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Case Studies in Service Innovation
Macaulay, Linda A. - 2012
Increase Productivity and Performance -- Innovation Perspectives of a Personal Financial Services Call Centre -- Introduction …Introduction to the Book -- Introduction to Service Innovation -- Introduction to Business Model Innovation Cases … -- Service Innovation in the Chinese Aviation Industry: The Case of Chinese Low Cost Carriers -- Survival by “Servicisation”: A …
Persistent link: https://www.econbiz.de/10014552584
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Wissensmanagement in Dienstleistungsnetzwerken : Wissenstransfer fördern mit der Relationship Management Balanced Scorecard
Zelewski, Stephan - 2005 - Gabler Edition Wissenschaft
Unternehmensnetzwerke in diesen Sektor übertragen wird. Da der Wissenstransfer zwischen den Netzwerkpartnern im Dienstleistungssektor als …
Persistent link: https://www.econbiz.de/10013517415
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Informationsversorgung in Dienstleistungsorganisationen : Ziele, Werkzeuge und effiziente Ressourcennutzung
Minkus, André - 2011
Der Erfolg von Unternehmen im Maschinen- und Anlagenbau wird vermehrt durch die Fähigkeit bestimmt, dem Kunden innovative Dienstleistungen anbieten zu können. André Minkus zeigt, wie Unternehmen ihre Informationsversorgung gestalten können und stellt ein Phasenmodell vor, mit dem der Leser...
Persistent link: https://www.econbiz.de/10014425248
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Service Innovation : Novel Ways of Creating Value in Actor Systems
Toivonen, Marja (ed.) - 2016
This is the first book that summarizes the 20-year history of service innovation research and combines it with the … service innovation. The book illustrates the achievements of two research traditions, one based on the general innovation … theory and the other based on the service marketing theory. Service innovation is considered from the points of view of …
Persistent link: https://www.econbiz.de/10012397864
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Global Perspectives on Service Science: Japan
Kwan, Stephen K. (ed.); Spohrer, James C. (ed.);  … - 2016
Introduction -- Service Innovation in Japan and Service-Dominant Logic -- Context Management Approach to Value Co …-Oriented Business Innovation -- Service Engineering Road Map of Ministry of Economy Trade and Industry in Japan. … technology, performance measures, and service system design • Education and workforce development • Case studies from practice …
Persistent link: https://www.econbiz.de/10014019860
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Managing Consumer Services : Factory or Theater?
Baglieri, Enzo - 2014
healthcare service through interactive web technologies -- 11. Innovation in services – the case of floury – a diagnostic medical …
Persistent link: https://www.econbiz.de/10014020411
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Organisation integrierter Dienstleistungsinnovationssysteme : Ein rollenbasiertes Rahmenkonzept
Opitz, Marc - 2009
Grundlagen Dienstleistungsinnovation -- Dienstleistungsinnovationsteilsystem „Service Engineering“ -- Dienstleistungsinnovationsteilsystem „Service Quality Improvement“ -- Rollenmetamodell als Basis für ein Rollenkonzept -- Organisatorische Grundlagen für das Rahmenkonzept --...
Persistent link: https://www.econbiz.de/10014014981
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Handbook of Service Science
Maglio, Paul P. - 2010
Delivery Systems -- A Formal Model of Service Delivery -- Research and Practice: Innovation -- ServiceInnovationinnovation … -- InnovationInnovation in Services and EntrepreneurshipEntrepreneurship -- Service Innovationservice innovation and Customer Co …-development -- Advancing Services Innovation service innovation -- What Effects Do Legal law/legal Rules Have on Service Innovation innovation …
Persistent link: https://www.econbiz.de/10013522738
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Exploring Service Productivity : Studies in the German Airport Industry
Lehmann, Claudia - 2019
service productivity model Target Groups Lecturer and students of service and innovation management, aviation and airport … management, airport planning Innovation manager, customer and user experience manager, airport manager and planer The Author … Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the …
Persistent link: https://www.econbiz.de/10012395866