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How a firm should respond when faced with a public crisis
In: Strategic Direction 33 (2017) 9, pp. 19-21
crisis at one time or another. Effective communication can help limit any damage caused to company reputation. Selecting the …
Persistent link: https://www.econbiz.de/10015012639
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Crisis communication during COVID-19
In: Strategic Direction 39 (2023) 9, pp. 13-14
mobile and adaptable crisis communication model, so that firms can adapt and recover sufficiently with future crises as seen …
Persistent link: https://www.econbiz.de/10015012969
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Riding out a product-harm crisis
In: Strategic Direction 31 (2015) 5, pp. 13-15
Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...
Persistent link: https://www.econbiz.de/10015012142
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Coping with the media in a crisis: succeeding where BP and Toyota have failed
Maddocks, Tom - In: Strategic Direction 29 (2013) 6, pp. 3-4
Purpose – The purpose of this paper is to address some of the media‐handling implications when a company is hit by a crisis that could affect its corporate reputation. Design/methodology/approach – The author categorises some of the types of crisis that can affect an organisation and looks...
Persistent link: https://www.econbiz.de/10015012462
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Effective internal crisis communication and employee loyalty
In: Strategic Direction 39 (2023) 5, pp. 24-26
communication, firms can find crises before they occur, manage them, and create competitive advantage following the crisis by …
Persistent link: https://www.econbiz.de/10015012324
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Online help in times of crisis
In: Strategic Direction 30 (2014) 6, pp. 5-7
Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds his own impartial comments and...
Persistent link: https://www.econbiz.de/10015012218
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Twitter and corporate social responsibility
In: Strategic Direction 31 (2015) 7, pp. 35-37
management of relationships with stakeholders. Design/methodology/approach – Defines three communication strategies for one …-way or two-way communication and assesses their value for relationship management. Uses social network analysis to evaluate … Twitter use for CSR communication. Findings – Isn’t technology marvelous? Once upon a time – a decade or so ago – companies …
Persistent link: https://www.econbiz.de/10015012499
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A more equal footing
In: Strategic Direction 28 (2012) 6, pp. 4-6
Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments...
Persistent link: https://www.econbiz.de/10015010722
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Narrowing the credibility gap, or, managing the art of the promise
Anderson, C. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010866
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The top ten excuses for bad service (and how to avoid needing them)
Dickson, D. - In: Strategic Direction 22 (2006) 2
Persistent link: https://www.econbiz.de/10015010867