Purpose – The purpose of this paper is to address some of the media‐handling implications when a company is hit by a crisis that could affect its corporate reputation. Design/methodology/approach – The author categorises some of the types of crisis that can affect an organisation and looks...

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

Purpose – To examine the use of Twitter by companies for corporate social responsibility (CSR) communications and the management of relationships with stakeholders. Design/methodology/approach – Defines three communication strategies for one-way or two-way communication and assesses their...

Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Purpose – The purpose of the paper is to review the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...

Purpose – The aim of this paper is to explain the strategy and policy being led by Peter Kelly, Head of the Financial Inclusion Team at Barclays. Design/methodology/approach – The paper is an interview with Peter Kelly. Findings – As head of Financial Inclusion for Barclays, Peter is...

Purpose – This paper offers a review and summary of a research paper on exploring underserved markets, which concentrates on Citibank and Manpower. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments. Findings – In 2009 the...

Purpose – Reviews the latest management developments across the globe and pinpoints practical implications from cutting‐edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and places the...