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Embracing the new takes its toll
In: Strategic Direction 28 (2012) 10, pp. 15-17
Purpose – The aim is to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – The briefing is prepared by an independent writer who adds their own impartial comments and...
Persistent link: https://www.econbiz.de/10015010765
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Design that paves the way for true service innovation
In: Strategic Direction 31 (2015) 5, pp. 16-18
writer who adds their own impartial comments and places the articles in context. Findings – Service innovation is an emerging … innovation interventions. It uses process observations and follow-up field interviews taken from three Norwegian companies, and …
Persistent link: https://www.econbiz.de/10015012144
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How to wow with service innovation
In: Strategic Direction 31 (2015) 9, pp. 21-24
Purpose – This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach – This briefing is prepared by an independent writer who adds their own impartial comments and...
Persistent link: https://www.econbiz.de/10015012617
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Exploiting innovation
In: Strategic Direction 26 (2010) 7, pp. 32-36
elsewhere. That would have serious implications for US economic status that cannot be sustained indefinitely by services and …
Persistent link: https://www.econbiz.de/10015010516
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Building brand values through internal marketing
Brown, Rachel (ed.) - In: Strategic Direction 23 (2007) 6, pp. 8-9
Purpose – Reviews a paper which offers the findings of interview research into internal marketing (IM) in banking … be further considered. Originality/value – The paper draws attention to the value of IM in banking, for which there is no …
Persistent link: https://www.econbiz.de/10015010149
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An interview with Arkadi Kuhlmann
Brown, Rachel (ed.) - In: Strategic Direction 23 (2007) 6, pp. 39-41
the formation of ING DIRECT USA. Originality/value – The paper provides an outline of an alternative banking system  …
Persistent link: https://www.econbiz.de/10015010158
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Hats off: big bank still brings scale and innovation to finance in London
In: Strategic Direction 23 (2007) 6
Persistent link: https://www.econbiz.de/10015011080
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Isle of Man: a niche with an edge
In: Strategic Direction 23 (2007) 6
Persistent link: https://www.econbiz.de/10015011083
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Credit‐crisis “villains” brought to book
In: Strategic Direction 28 (2012) 4, pp. 22-25
Purpose – This article aims to review the latest management developments across the globe and pinpoint practical implications from cutting‐edge research and case studies. Design/methodology/approach – The briefing is prepared by an independent writer who adds their own impartial comments...
Persistent link: https://www.econbiz.de/10015010708
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Money matters
In: Strategic Direction 39 (2023) 10, pp. 3-5
Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...
Persistent link: https://www.econbiz.de/10015013110