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Purpose – K2's work with AXA (UK) has developed from a single “athlete at work” workshop for one manager into a high‐performance … performance culture within AXA's critical claims business and giving the teams improved control over their results outcome. Design … and all‐round better performance. Findings – The author demonstrates how a structured, premeditated performance program …
Persistent link: https://www.econbiz.de/10015015194
practitioners, focusing on strategies to promote cultural competency in the accounting profession. It includes professional … equip leaders in support of human capital management with engaging, retaining and diversity and equity competency for …
Persistent link: https://www.econbiz.de/10015016133
for a fast, reliable and economical way of sharing knowledge, training staff on investment and compliance issues, and …
Persistent link: https://www.econbiz.de/10015014851
program that reflected “the bigger picture” and brought customer service training to life.  …
Persistent link: https://www.econbiz.de/10015014871
provider, to replace its training administration databases, centralize the training process and allow line managers to remotely … access training information.  …
Persistent link: https://www.econbiz.de/10015014897
“The value of leadership training needs to be measured more effectively”, says executive coach Marshall Goldsmith. Here …
Persistent link: https://www.econbiz.de/10015014911
Many costly training initiatives fail to yield the desired outcomes. From an organization’s perspective, learning … individual and business performance.  …
Persistent link: https://www.econbiz.de/10015014913
development. A tailored training program with follow‐up sessions proved the solution.  …
Persistent link: https://www.econbiz.de/10015014931
In 2004, AUSTAR, an Australian television operator, realized it needed to improve communications with its front‐line customer service personnel. Despite receiving regular updates, staff found it increasingly difficult to keep up with complex product and system information.
Persistent link: https://www.econbiz.de/10015014942
transformed the HR department and gave line managers responsibility for the training needs of their teams. Maxine Clark, DWP and …
Persistent link: https://www.econbiz.de/10015014954