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The customer relationship management process
Lambert, Douglas M. - In: Supply chain management : processes, partnerships, …, (pp. 25-52). 2008
Persistent link: https://www.econbiz.de/10003859333
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The supplier relationship management process
Lambert, Douglas M. - In: Supply chain management : processes, partnerships, …, (pp. 53-68). 2008
Persistent link: https://www.econbiz.de/10003859334
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The customer service management process
Knemeyer, A. Michael; Lambert, Douglas M.; … - In: Supply chain management : processes, partnerships, …, (pp. 69-86). 2008
Persistent link: https://www.econbiz.de/10003859337
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The demand management process
Croxton, Keely L.; Lambert, Douglas M.; … - In: Supply chain management : processes, partnerships, …, (pp. 87-104). 2008
Persistent link: https://www.econbiz.de/10003859370
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The order fulfillment process
Croxton, Keely L. - In: Supply chain management : processes, partnerships, …, (pp. 105-120). 2008
Persistent link: https://www.econbiz.de/10003859373
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The product development and commercialization process
Rogers, Dale S.; Lambert, Douglas M.; Knemeyer, A. Michael - In: Supply chain management : processes, partnerships, …, (pp. 143-158). 2008
Persistent link: https://www.econbiz.de/10003859377
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The returns management process
Rogers, Dale S.; Lambert, Douglas M.; Croxton, Keely L.; … - In: Supply chain management : processes, partnerships, …, (pp. 159-178). 2008
Persistent link: https://www.econbiz.de/10003859382