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Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Wu, Xiaojun; Huo, Yixi - In: Technological forecasting & social change : an … 194 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014475913
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Can a CEO's YouTube apology following a service failure win customers' hearts?
Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael - In: Technological forecasting & social change : an … 95 (2015), pp. 87-95
Persistent link: https://www.econbiz.de/10011474546
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An empirical study of patients' privacy concerns for health informatics as a service
Xu, Zhuo - In: Technological forecasting & social change : an … 143 (2019), pp. 297-306
Persistent link: https://www.econbiz.de/10012133803
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Switching attitudes of Taiwanese middle-aged and elderly patients toward cloud healthcare services : an exploratory study
Lai, Jung-Yu; Wang, Juite - In: Technological forecasting & social change : an … 92 (2015), pp. 155-167
Persistent link: https://www.econbiz.de/10011389631
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Effect of u-healthcare service quality on usage intention in a healthcare service
Jang, Sung Hee; Kim, Rachel H.; Lee, Chang Won - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 396-403
Persistent link: https://www.econbiz.de/10011613249
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Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
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The impact of traveler-focused airport technology on traveler satisfaction
Bogicevic, Vanja; Bujisic, Milos; Bilgihan, Anil; Yang, Wan - In: Technological forecasting & social change : an … 123 (2017), pp. 351-361
Persistent link: https://www.econbiz.de/10011898199
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin; Chen, Mu-Chen - In: Technological forecasting & social change : an … 132 (2018), pp. 118-129
Persistent link: https://www.econbiz.de/10011959818