Impact of the introduction of service robots on consumer satisfaction : empirical evidence from hotels
Xiaojun Wu, Yixi Huo
| Year of publication: |
2023
|
|---|---|
| Authors: | Wu, Xiaojun ; Huo, Yixi |
| Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 194.2023, p. 1-14
|
| Subject: | Consumer satisfaction | Hotel | Multi-period difference-in-differences model | Perceived competence | Perceived warmth | Service robot | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Roboter | Robot | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.techfore.2023.122718 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014475913