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Social media and the new product development during COVID-19 : an integrated model for SMEs
Rakshit, Sandip; Mondal, Sandeep; Islam, Nazrul; … - In: Technological forecasting & social change : an … 170 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10012805230
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Can a CEO's YouTube apology following a service failure win customers' hearts?
Manika, Danae; Papagiannidis, Savvas; Bourlakis, Michael - In: Technological forecasting & social change : an … 95 (2015), pp. 87-95
Persistent link: https://www.econbiz.de/10011474546
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How augmented reality (AR) is transforming the restaurant sector : Investigating the impact of "Le Petit Chef" on customers' dining experiences
Batat, Wided - In: Technological forecasting & social change : an … 172 (2021), pp. 1-15
Persistent link: https://www.econbiz.de/10013174432
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Relationships among relational coordination dimensions : Impact on the quality of education online with a structural equations model
Gallego Sánchez, María del Carmen; Pablos Heredero, … - In: Technological forecasting & social change : an … 166 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012695367
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Patient-centric quality assessment framework for healthcare services
Park, Geun-wan; Kim, Yongse; Park, Kwangtae; Agarwal, … - In: Technological forecasting & social change : an … 113 (2016) 2, pp. 468-474
Persistent link: https://www.econbiz.de/10011613350
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Constituents and consequences of smart customer experience in retailing
Roy, Sanjit; Balaji, M. S.; Sadeque, Saalem; Bang, Nguyen; … - In: Technological forecasting & social change : an … 124 (2017), pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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Antecedents and consequences of online customer satisfaction : a holistic process perspective
Pham, Thi Song Hanh; Ahammad, Mohammad F. - In: Technological forecasting & social change : an … 124 (2017), pp. 332-342
Persistent link: https://www.econbiz.de/10011899423
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Integrating community and e-commerce to build a trusted online second-hand platform : based on the perspective of social capital
Luo, Nuan; Wang, Yu; Zhang, Mingli; Niu, Tao; Tu, Jianbo - In: Technological forecasting & social change : an … 153 (2020), pp. 1-7
Persistent link: https://www.econbiz.de/10012234664
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The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Manthiou, Aikaterini; Klaus, Philipp - In: Technological forecasting & social change : an … 177 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013345867
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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin; Guo, Shuojia; Xiong, Jie; Ye, Zhuxin - In: Technological forecasting & social change : an … 197 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014468859