The interplaying factors of the robotic tourism experience : the customer journey's touchpoints, context, and qualities
Year of publication: |
2022
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Authors: | Manthiou, Aikaterini ; Klaus, Philipp |
Published in: |
Technological forecasting & social change : an international journal. - Amsterdam : Elsevier, ISSN 0040-1625, ZDB-ID 280700-2. - Vol. 177.2022, p. 1-9
|
Subject: | Context | Qualities | Robotic tourism experience | Robots | Touchpoints | Roboter | Robot | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
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