Ferreira, João; Leitão, João; Azevedo, Susana - In: The IUP Journal of Managerial Economics VI (2008) 1, pp. 34-50
In recent years, broad changes have contributed to the enhancement of the importance of the logistics as a source of competitive advantage to the firms, not just for increasing customer satisfaction, but also for improving their performance. Nevertheless, the capabilities of firms’ response to...