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In the company of hope
Perry, Barbara; Hutson, Harry - In: The Journal for quality and participation 19 (1996) 3, pp. 6-13
Persistent link: https://www.econbiz.de/10007311210
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Seeing Your Customers in a Whole New Light - Combat organization myopia and glimpse a new reality, and new customers, from a new and different vantage point: Anthropology
Perry, Barbara - In: The Journal for quality and participation 21 (1998) 6, pp. 38-43
Persistent link: https://www.econbiz.de/10007348343