Hsu, Fang-Ming; Chen, Tser-Yieth; Wang, Shuwen - In: The Service Industries Journal 30 (2008) 7, pp. 1097-1111
Many government agencies have outsourced their information systems to software vendors. Firms in the information service industry have to realize the needs of customers in the public sector. This study investigated the causal relationship between users' perception and information technology...