Purpose – The purpose of this paper is to analyse the maintenance of the process‐based quality assurance system in a higher education institution. Design/methodology/approach – The paper introduces the process management as the essential element of quality assurance in higher education and...

Purpose – The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have on the quality movement and quality practice. Design/methodology/approach – Literature review and...

Purpose – This paper aims to review the related literature on TQM and Six Sigma, and then to construct and explore the conceptual framework via an empirical study. Discussions follow on the conceptual framework, and there is a case study on the experience of Kinpo Electronics (KE) company in...

Purpose – This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award. Design/methodology/approach – This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives,...

Purpose – This paper aims at defining a structured process of continuous innovation in the product concept development phase by a statistical‐based Kansei engineering (KE) approach. It consists in the identification of quality elements satisfying both functional and emotional user needs,...

Purpose – The purpose of this paper is to share the findings of a comparative study of the TQM elements deployment model and the universal business excellence model (UBEM) Vedic matrix. Comparative research of the essence of BEMs incorporated in the TQM elements deployment model and additional...

Purpose – The purpose of this paper is to explore the feasibility of adopting a pilot project approach for foreseeing the working and financial viability of a technique, named as agile innovative total quality function deployment (agile ITQFD). Design/methodology/approach – The agile ITQFD...

Purpose – The purpose of this paper is to compare a range of quality and continuous improvement strategies and to investigate whether there is a best choice of strategy for use within the medical devices sector. Design/methodology/approach – A brief literature‐based review of a number of...