Purpose – This paper seeks to explore the relationship between knowledge management and quality management with a … particular focus on the role of quality culture. The paper also aims to address the assumption that as knowledge management … reaches its maturity, in terms of acceptance as an important part of doing business in the modern world, quality will again …

of quality improvement in the dynamic hi‐tech sector. Design/methodology/approach – First examines contributions and … , network equipment, and system integration, to understand the conditions under which the pursuit of quality creates impediments … quality culture of Japanese hi‐tech firms can inhibit innovation. Particular attention is paid to the risk averse culture that …

Purpose – The purpose of this paper is to show that there are many sources to quality, not just the supplier; that … quality is a complex concept which must be balanced against productivity and profits; that quality has to be considered within … concepts in approaching quality. Design/methodology/approach – The methodology is a composite of case study research, action …

make quality‐related decisions on costs and expenditure that reduce failures and eliminate wastage and activities which do … not add value to the business. Design/methodology/approach – Rival quality costing models are reviewed and the benefits of … simulating quality costs, considered. Findings – Contrasting case studies are used to differentiate between macro‐ and micro …

marketing strategies and improving products or service quality. Many scholars have revised IPA to augment its effectiveness …. The proposed method can determine exact marketing strategies and improvement directions for product or service quality … organisation can define its marketing strategies and take action to establish quality improvement activities. In other words, the …

/methodology/approach – A ProQuest search of articles is done mentioning “Deming” and “quality” or “legacy” in the title published between 1994 …‐side management. Practical implications – Deming's ideas have furthered not only quality management but have also touched areas in the …

system of quality management, being also considered the strategic system of performance measurement balanced scorecard (BSC … literature on general concepts of strategies planning, system of management of quality and BSC, in academic books and articles … of the environment insertion on the quality in stages of a strategy planning, helping the companies to define dedicated …

Purpose – The purpose of this paper is to explore the common grounds that quality and productivity share. Hence, this … paper reflects a mélange of quality and productivity and sets forth the path to profitable outcomes of quality … term quality. The research method used in this paper utilize a range of text books as well as journal paper on quality and …

in this paper. The paper will be valuable for quality professionals and management personnel in software organizations.  …

Purpose – The purpose of this paper is to develop understanding about the quality of user generated content (UGC) on … amongst a small number of interviewees who have been asked to judge the quality of UGC on hotel web sites. Findings – The …