job satisfaction for both groups of managers but they utilise a very limited range of quality tools. Also British and … Australian managers show little awareness in terms of their development needs for a broader background in quality. Practical … Australian quality managers. Design/methodology/approach – The results of a postal survey of the careers of British quality …

quality improvements in products manufactured and services delivered. However, academic institutions have lagged other … academia and proposes a framework that serves as a guide for implementing six sigma in academic institutions. Design …/methodology/approach – Several unique aspects that differentiate an academic environment from a manufacturing setting for six sigma are identified. A …

framework for quality management in education.  … efficient, effective and customer‐centric. Quality is fast emerging as a theme that is rapidly spreading within the higher ….e. an internal customer's, perspective about quality systems in higher education. Design/methodology/approach – The study …

Purpose – The purpose of this paper is to explore the relationship between total quality management (TQM) practices and … quality performance with special emphasis on ISO 9001:2000 certified manufacturing organizations in Malaysia. Design … be partially correlated with quality performance of the Malaysian ISO 9001:2000 certified manufacturing organizations. It …

and 15 percent of organisations. The three most effective practices for assisting organisations in applying BE were tours …

:2003 – “Medical Devices – Quality Management System – Requirements for Regulatory Purposes” – in the perspective of medical device … to ISO 9001:2000 quality management systems. Design/methodology/approach – Literature research and comparative analysis … of medical devices that are being produced. For this reason risk management is an essential process that needs to be …

Purpose – The purpose of this paper is to present the results of a survey study on quality performance measurement … quality performance measures in Turkish manufacturing companies. Design/methodology/approach – The methodology of the study … the Istanbul Chamber of Industry (ICI) for the year 2005. These firms are selected and ranked by ICI according to …

between total quality management (TQM) and supply chain management (SCM). Design/methodology/approach – An extensive overview …, goals, evolution, and integration of both approaches therefore could improve opportunities for integrated implementation and … further research. Thus, this paper can be used as a basis for future empirical studies.  …

Purpose – The purpose of this paper is to examine the rationale for establishing a quality management system (QMS) by … obtaining ISO 9001:2000 certification in a not for profit small to medium enterprise (SME) in the UK. The rationale for choosing … 9001:2000 implementation in a single not‐for‐profit SME. The paper identifies the process by which the organisation …