Purpose – The purpose of this paper is to analyze the application and the level of integration of internal and external audits in organizations that are registered to multiple management system standards. Design/methodology/approach – Using descriptive analyses, this work examines the manner...

Purpose – The purpose of this paper is to analyze how the order of management system standards (MSSs) implementation in an organization and its level of integration are changed during the time of the standard implementation. Design/methodology/approach – Survey was send to 885 organizations...

Purpose – The purpose of this paper is to develop a strategic approach with an intelligently integrated management system in advanced manufacturing industry to meet the requirements of high precise measurement tasks and essential measurement know-how within the sophisticated production...

Purpose The purpose of this paper is to develop an optimal model of an integrated quality and safety management system (QSMS). Design/methodology/approach Keywords related with these systems were identified from international standards and subsequently mined from a selection of peer reviewed...

Purpose – Continual improvement within management systems is essential to ensure the continued relevance of implemented systems and to mitigate stagnant and ineffective systems. South African abattoir managers utilise a regulated food safety system called the hygiene management system (HMS) to...

Purpose – There are many arguments in the literature on environmental management stating that companies that have a significant environmental performance tend to be more competitive, because environmental management tends to generate positive effects on their operational performance. Despite...

Purpose – This paper aims to propose a method for the development of quality management systems (QMS) that allows the consultant that undertakes the support of the organisation to take advantage of a corporate memory. The consultant develops a new QMS based on a preliminary draft that is...

Purpose – The purpose of this paper is to validate and assess the performance dimensions reflecting ISO 9001 benefits in service companies and to determine their relationships. Design/methodology/approach – A research study was carried out in 198 ISO 9001:2008 certified Greek service...

Purpose – The purpose of this paper is to present the experience and impact of implementing the ISO 9001: 2008 Standard at the University of Nairobi, in relation to effectiveness on service delivery, operational performance, automation, implementation challenges and related emerging issues....

Purpose The purpose of this paper is to theorize and prioritize the main categories of risk sources for the European manufacturing small- and medium-sized enterprises (SMEs) in accordance with the International Organization for Standardization (ISO) 9001:2015 requirement “risk based...