Purpose – This paper aims to detail quality award initiatives in Kenya and to propose an integrated national quality award. Design/methodology/approach – This paper discusses sectoral quality initiatives and award schemes operational in Kenya. The KQA and COYA schemes' objectives,...

Purpose – Total quality management (TQM) is considered a very important factor for the long‐term success of an organization. However, there exist a lot of international quality awards, apart from different versions of national quality awards (NQAs), developed by the governments of many...

Purpose – The purpose of this paper is to examine the international use of business excellence (BE) models and the practices used by BE framework (BEF) custodians to encourage use. Design/methodology/approach – A literature review, three surveys, a series of focus groups and key informant...

Purpose – The purpose of this paper is to describe the development of the Organizational Excellence Framework, which consolidates the principles and practices of leading management frameworks that are practiced in Australia, Europe, the USA and Canada. It is intended to fill a void that...

Purpose – This paper aims to address the issue of sustainability of excellence in today's turbulent environment and evaluates the effectiveness (to achieve objectives) of quality strategy in a DAP‐winning company. Design/methodology/approach – A face‐to‐face interview and a literature...

Purpose – The purpose of this paper is to identify the barriers of total quality management (TQM) implementation, in order to make them known to the managers of Indian industries. Design/methodology/approach – In order to achieve this objective, an extensive literature review has been...

Purpose – The aim of this paper is to determine whether firms that have received quality awards (understood as an indicator of the implementation of quality systems) obtain higher profitability than those that have not. Design/methodology/approach – The study was performed on a sample of...

Purpose – The purpose of this paper is to investigate the origin and evolution of total quality management (TQM) and lean manufacturing (LM) in the automotive industry globally and specifically in Malaysia; and selective studies on effective performance measurement for future integration of TQM...

Purpose – The purpose of this paper is to discuss the ongoing developments of quality management systems theories and to summarize results of experiments that the author has been conducting since 2003 on convergence of quality thinking and systems thinking and the value generation process in...

Purpose – The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed – and what influence this might have on the quality movement and quality practice. Design/methodology/approach – Literature review and...