create reference points which will serve as baselines and goals. First, defines what benchmarking is and looks at the …

method of managing for quality, including the setting of quality goals, identifying customer requirements and creating … performance standards relating to the quality goals. Offers ways of facilitating the adoption of these standards, one of which is …

management system can align the individual’s goals with those of the organization.  …

the organization serves as a basis for identifying and selecting goals. Identifiable, attainable, and realistic goals are … essential in leading, motivating and focusing human talents to move efficiently towards goals. There should exist a clearly … stated philosophy with respect to total quality management and the organization’s pursuit of its goals. Furthermore, specific …

between the goals and tasks of achieving quality and organizational values and behaviours. Contends it is balanced attention … to values as well as goals which will drive the “culture change” required for long‐term success of TQM. Stresses …

goals. Reports how Western companies can utilize this technique. Exemplifies the policy management system. Contends it helps …

preferable. Suggests good communication is vital to agreeing TQM goals within the organisation and gives examples of what the …