influence the spread and development of quality management systems. Other important issues discussed in this paper are the …

concerning the development of practices, such as engineering methods, for the creation of attractive quality. The current … situation is clearly problematic given the important positive effects assigned to attractive quality in the literature. Design …/methodology/approach – First, different descriptions of attractive quality are examined in order to determine whether there is a common …

‐wide quality programme to improve efficiency. Offers statistics showing the effectiveness or otherwise of various communication … tools used among employees, such as company‐wide meetings, and presents a ten‐point quality communications checklist …. Concludes that good quality communication can speed up the process of a quality improvement programme and maximise the use of …

Argues that a TQM programme can reduce the COPQ (cost of poor quality) by between 20% and 40 per cent. Suggests …. In a series of relatively complex examples, it concludes that waste is waiting to be retrieved by a quality programme.  …

Looks at how some organizations are turning away from total quality management (TQM) and looking in another direction …

Presents a brief assessment of the quality movement in Fiji, which has the largest economy in the South Pacific islands …. Relates the history of the beginning of the movement, then presents the means used by Fiji to introduce the quality movement … in the country by the creation of the FNTC, the organization of the national quality convention and the establishment of …

Offers, as a contribution to the debate on probabilistic engineering design, the suggestion that quality problems in …

their time in pursuit of quality. Training was accomplished through sharing community expertise, apprenticing, and rotating …