Getting the message across
Examines the results of a US report exploring communication methods used by companies who have implemented a company‐wide quality programme to improve efficiency. Offers statistics showing the effectiveness or otherwise of various communication tools used among employees, such as company‐wide meetings, and presents a ten‐point quality communications checklist. Concludes that good quality communication can speed up the process of a quality improvement programme and maximise the use of money spent on employee training. Also says that after about three years investment in a TQM programme, enthusiasm may wane so it is important to increase good communication. The result should be a new surge of enthusiasm.
Year of publication: |
1991
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Authors: | Roy, Stephen |
Published in: |
The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 3.1991, 5
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Publisher: |
MCB UP Ltd |
Subject: | Communications | Efficiency | TQM |
Saved in:
Online Resource
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