Peters and Waterman brought the concept of excellence into the conscious practice of organizations during the early 1980s. Theory has timidly followed afterwards. However, the concept existed before and it is broadly used nowadays. This article attempts to synthesize the evolution of excellence,...

In this paper, the essence of the Fiji Quality Awards (FQA) is presented. The history, framework, principles, objectives, examination criteria and the award process of the national quality awards will be thoroughly described. Further, a list of all FQA recipients, since its inception, will be...

Purpose – To theoretically investigate and empirically test the current status of best practices in selected Greek industrial organizations on the road to business excellence through the European Quality Award (EQA). Also to examine the extent to which Greek organizations link their efforts...

Self‐assessment using the Business Excellence Model has been in place in Europe since 1990 as a means of obtaining competitive advantage. Describes the history, design and application of the model and self‐assessment in the context of the desire of all organizations to strive for excellence....

The non‐prescriptive framework described in this paper is based on an empirical study of total quality management (TQM) implementation in the Palestinian industrial context. The main focus of the study was to identify the critical quality factors for effective TQM implementation and to...

Purpose – The purpose of this literature review is to identify and propose a list of few vital critical success factors (CSFs) of total quality management (TQM) for the benefit of researchers and industries. Design/methodology/approach – Even though there has been a large number of articles...

Purpose – Through the analysis of different initiatives of all EU countries in relation to business excellence models, there is a need to map these initiatives and to compare the most “interesting” quality awards of European Union by means of their substantial differentiation from European...

Purpose – To determine the critical success factors (CSFs) for continuous improvement projects in the public sector. Design/methodology/approach – Theoretical paper based on a literature review. Findings – It would appear that there are factors that are important in manufacturing...

The increasing consciousness of environmental protection has fostered the development of environmental management systems (EMS). ISO 14001 is an international standard that provides guidance for the establishment and monitoring of EMS implementation. Investigates the development of...