Road towards Lean Six Sigma in service industry : a multi-factor integrated framework
Year of publication: |
2016
|
---|---|
Authors: | Tsironis, Loukas K. ; Psychogios, Alexandros G. |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 22.2016, 4, p. 812-834
|
Subject: | Operations management | Critical success factors | Lean Six Sigma | Service industry | Business excellence | Multiple case-studies | Lean Management | Lean management | Dienstleistungssektor | Qualitätsmanagement | Quality management | Erfolgsfaktor | Success factor | Prozessmanagement | Business process management |
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