Since 1987, when the International Organization for Standardization accepted a series of quality norms – the ISO 9000 standards – large companies and small and medium‐sized enterprises (SMEs) have been obliged to open their doors to something new: the culture of quality, a message which is...

Purpose – Much has already been written about the effects of ISO 9000 standards on business performance, mostly supporting the notion that implementing a standardized quality management system is beneficial. That said, no studies have been made into the impact that the implementation of these...

Purpose – The purpose of this paper is to present the Gironacel ® project. The aim of this tool is to make it easier for companies to implement ISO 9001:2000 standard in a very practical and non‐interruptive way. Design/methodology/approach – By means of creating a fictitious virtual...