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Implementing a quality-based performance measurement system : a case study approach
Jochem, Roland; Menrath, Martin; Landgraf, Katja - In: The TQM journal : the international review of … 22 (2010) 4, pp. 410-422
Persistent link: https://www.econbiz.de/10003993907
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Champions in transition : the role of process orientation
Kumar, Uma; Miri-Lavassani, Kayvan; Movahedi, Bahar; … - In: The TQM journal : the international review of … 23 (2011) 3, pp. 326-342
Persistent link: https://www.econbiz.de/10009154093
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Total quality management in Sri Lankan service organizations
Yapa, Saman - In: The TQM journal : the international review of … 24 (2012) 6, pp. 505-517
Persistent link: https://www.econbiz.de/10009664387
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The perceptions and perspectives of Lean Six Sigma (LSS) practitioners : an empirical study in Malaysia
Jayaraman, K.; Teo Leam Kee; Keng Lin Soh - In: The TQM journal : the international review of … 24 (2012) 5, pp. 433-446
Persistent link: https://www.econbiz.de/10009620512
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry
Salleh, Noor Azlina Mohd. Salleh; Salmiah Kasolang; Hj … - In: The TQM journal : the international review of … 24 (2012) 5, pp. 399-417
Persistent link: https://www.econbiz.de/10009620520
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Culture-based design and implementation of business excellence
Bolboli, Seyed Amir; Reiche, Markus - In: The TQM journal : the international review of … 26 (2014) 4, pp. 329-347
Persistent link: https://www.econbiz.de/10010384634
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Why TQM programmes fail? : a pathology approach
Mosadeghrad, Ali Mohammad - In: The TQM journal : the international review of … 26 (2014) 2, pp. 160-187
Persistent link: https://www.econbiz.de/10010253378
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Initiating quality management in a small company
Assarlind, Marcus; Gremyr, Ida - In: The TQM journal : the international review of … 28 (2016) 2, pp. 166-179
Persistent link: https://www.econbiz.de/10011556463
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Examining the implementation of ISO 9001 in Indonesian construction companies
Willar, Debby; Coffey, Vaughan; Trigunarsyah, Bambang - In: The TQM journal : the international review of … 27 (2015) 1, pp. 94-107
Persistent link: https://www.econbiz.de/10010492424