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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
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126
Quality management
70
Qualitätsmanagement
70
Customer satisfaction
63
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63
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Antony, Jiju
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Palumbo, Rocco
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Dandis, Ala' Omar
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The TQM journal : the international review of organizational improvement
Discussion paper series / IZA
892
NBER working paper series
615
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
IZA Discussion Paper
453
International journal of hospitality management
438
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
CESifo working papers
235
Working paper
228
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
199
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
163
Service business
157
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
Policy research working paper : WPS
141
Journal of air transport management
138
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
International journal of productivity and quality management : IJPQM
128
Tourism management : research, policies, practice
128
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
International journal of quality & reliability management
122
Applied economics
117
Industrial marketing management : the international journal for industrial and high-tech firms
116
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ECONIS (ZBW)
142
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1
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
2
Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis
;
Adamidou, Afroditi
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
Saved in:
3
Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
Saved in:
4
Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management
Mondal, Sanjana
;
Samaddar, Kaushik
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 183-209
Persistent link: https://www.econbiz.de/10014321164
Saved in:
5
To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola
;
Blasioli, Emanuele
- In:
The TQM journal : the international review of …
35
(
2023
)
9
,
pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
Saved in:
6
Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju
;
McDermott, Olivia
;
Sony, Michael
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
Saved in:
7
Defining lean experts' roles and behavioral competencies during lean adoption : a case study of Groupe PSA
Magnani, Florian
;
Siadat, Ali
;
Caillaud, Emmanuel
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
4
,
pp. 1054-1073
Persistent link: https://www.econbiz.de/10014547920
Saved in:
8
Mastering continuous improvement (CI) : the roles and competences of mid-level management and their impact on the organisation's CI capability
Fannon, Steven Robert
;
Munive-Hernandez, Jose Eduardo
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 102-124
Persistent link: https://www.econbiz.de/10012884580
Saved in:
9
Current health of quality management practices in service sector SME : a case study of Pakistan
Kureshi, Nadeem
;
Qureshi, Faheem
;
Sajid, Ali
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 317-329
Persistent link: https://www.econbiz.de/10003978235
Saved in:
10
Beyond certification : a proposed framework for ISO 9000 maintenance in service
Wahid, Roslina Ab
- In:
The TQM journal : the international review of …
24
(
2012
)
6
,
pp. 556-568
Persistent link: https://www.econbiz.de/10009664381
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