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Implementing a quality-based performance measurement system : a case study approach
Jochem, Roland; Menrath, Martin; Landgraf, Katja - In: The TQM journal : the international review of … 22 (2010) 4, pp. 410-422
Persistent link: https://www.econbiz.de/10003993907
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Integration of quality cost and accounting practices
Fons, Leonardo A. Sedevich - In: The TQM journal : the international review of … 24 (2012) 4, pp. 338-351
Persistent link: https://www.econbiz.de/10009572768
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Measuring economic effects of quality management systems
Fons, Leonardo A. Sedevich - In: The TQM journal : the international review of … 23 (2011) 4, pp. 458-474
Persistent link: https://www.econbiz.de/10009247527
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Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.; Barkur, Gopalakrishna; … - In: The TQM journal : the international review of … 23 (2011) 6, pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
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Design and implementation of quality control loops : strategies to reach stable business processes
Schröder, Malte; Schmitt, Sebastian; Schmitt, Robert - In: The TQM journal : the international review of … 27 (2015) 3, pp. 294-302
Persistent link: https://www.econbiz.de/10011308071
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Review study of developing an integrated TQM with LM framework model in Malaysian automotive industry
Salleh, Noor Azlina Mohd. Salleh; Salmiah Kasolang; Hj … - In: The TQM journal : the international review of … 24 (2012) 5, pp. 399-417
Persistent link: https://www.econbiz.de/10009620520
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Integrating greenness into a balanced scorecard in a food processing company
Länsiluoto, Aapo; Järvenpää, Marko - In: The TQM journal : the international review of … 24 (2012) 5, pp. 388-398
Persistent link: https://www.econbiz.de/10009620525
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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
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Optimising pathways for an organisational change management programme
Cocks, Graeme - In: The TQM journal : the international review of … 26 (2014) 1, pp. 88-97
Persistent link: https://www.econbiz.de/10010252102
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Is the NPS a trustworth performace measure?
Kristensen, Kai; Eskildsen, Jacob - In: The TQM journal : the international review of … 26 (2014) 2, pp. 202-214
Persistent link: https://www.econbiz.de/10010253368