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Delighting customers of management education in India : a student perspective, part II
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 5, pp. 531-548
Persistent link: https://www.econbiz.de/10009313932
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Adopting TQM approach to achieve customer satisfaction : a flour milling company case study
Kristianto, Yohanes; Ajmal, Mian M.; Sandhu, Maqsood - In: The TQM journal : the international review of … 24 (2012) 1, pp. 29-46
Persistent link: https://www.econbiz.de/10009488964
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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The interrelationship between service features, job satisfaction and customer satisfaction : evidence from the transport sector
Panttouvakis, Angelos; Bouranta, Nancy - In: The TQM journal : the international review of … 25 (2013) 2, pp. 186-201
Persistent link: https://www.econbiz.de/10009723914
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Investigating e-banking service quality in one of Egypt's banks : a stakeholder analysis
Hussien, Miran Ismail; Aziz, Rasha Abd El - In: The TQM journal : the international review of … 25 (2013) 5, pp. 557-576
Persistent link: https://www.econbiz.de/10010126400
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Service quality and relative performance of public universities in East Africa
Cheruiyot, Thomas K.; Maru, Loice C. - In: The TQM journal : the international review of … 25 (2013) 5, pp. 533-546
Persistent link: https://www.econbiz.de/10010126406
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Emerging trend of customer satisfaction in academic process : an application SPC and Taguchi's robust parameter design
Debnath, Roma Mitra; Shankar, Ravi - In: The TQM journal : the international review of … 26 (2014) 1, pp. 14-29
Persistent link: https://www.econbiz.de/10010252115
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The necessity to incorporate TQM and QA study into the undergraduate chemistry/science/engineering curriculum
Chowdhury, Mohammad A. - In: The TQM journal : the international review of … 26 (2014) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10010252119
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Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline - In: The TQM journal : the international review of … 27 (2015) 6, pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
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A methodology for component level improvement of passenger facilities at the Howrah railway station in India
Gupta, Sumana; Datta, Rabindranath - In: The TQM journal : the international review of … 28 (2016) 3, pp. 496-526
Persistent link: https://www.econbiz.de/10011508302