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Capability for continuous improvement : analysis of companies from automotive and capital goods industries
Gonzalez, Rodrigo Valio Dominguez; Martins, Manoel Fernando - In: The TQM journal : the international review of … 28 (2016) 2, pp. 250-274
Persistent link: https://www.econbiz.de/10011556894
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Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza (ed.) - 2017
Persistent link: https://www.econbiz.de/10011804555
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Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Service-based vs. goods-based positioning of the product concept : effects on customer perceived value
Cassia, Fabio; Ugolini, Marta Maria; Cobelli, Nicola; … - In: The TQM journal : the international review of … 27 (2015) 2, pp. 247-255
Persistent link: https://www.econbiz.de/10011298016
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Quality and costs in health care : using target costing in support of bundled payment programs
Sedevich-Fons, Leonardo - In: The TQM journal : the international review of … 35 (2023) 6, pp. 1490-1513
Persistent link: https://www.econbiz.de/10014326390
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Is there a tactical level of business processes? : emphasizing processes that enable adaptability, change, and improvement
Henriksen, Bjørnar; Andersen, Bjørn - In: The TQM journal : the international review of … 22 (2010) 5, pp. 519-528
Persistent link: https://www.econbiz.de/10008662627
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Process management as a lever for managing social problems
Steketee, Erik F. - In: The TQM journal : the international review of … 22 (2010) 4, pp. 379-385
Persistent link: https://www.econbiz.de/10003993898
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Champions in transition : the role of process orientation
Kumar, Uma; Miri-Lavassani, Kayvan; Movahedi, Bahar; … - In: The TQM journal : the international review of … 23 (2011) 3, pp. 326-342
Persistent link: https://www.econbiz.de/10009154093
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Maturity measurement of knowledge-intensive business processes
Jochem, Roland; Geers, Dennis; Heinze, Priscilla - In: The TQM journal : the international review of … 23 (2011) 4, pp. 377-387
Persistent link: https://www.econbiz.de/10009247549