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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
68
Qualitätsmanagement
68
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
31
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Antony, Jiju
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Palumbo, Rocco
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Baccarani, Claudio
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Bonfanti, Angelo
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Cassia, Fabio
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Ciasullo, Maria Vincenza
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Dandis, Ala' Omar
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Shahin, Arash
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Yen, Tieh-Min
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Abu Ajamieh, Maha Waleed
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Adamidou, Afroditi
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Adewale, Abideen A.
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
414
Journal of retailing and consumer services
335
The service industries journal
304
Journal of business research : JBR
273
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
The journal of services marketing
211
Working paper / National Bureau of Economic Research, Inc.
198
NBER working paper series
194
International journal of production research
179
Auditing : a journal of practice & theory
176
International journal of productivity and quality management : IJPQM
171
Journal of air transport management
171
NBER Working Paper
171
International journal of contemporary hospitality management
167
International journal of services and operations management
149
International journal of quality & reliability management
142
Services marketing quarterly
142
Journal of hospitality marketing & management
139
Journal of Services Marketing
130
Journal of travel and tourism marketing
128
Tourism management : research, policies, practice
127
International journal of business information systems : IJBIS
124
International journal of production economics
119
International journal of quality and service sciences
115
Service business
113
Cogent business & management
110
European journal of operational research : EJOR
105
Journal of service research : JSR
104
Health care management review : HCM review
103
SpringerLink / Bücher
97
Total quality management & business excellence
97
Journal of service management
95
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Quality management journal : QMJ
92
International journal of logistics systems and management
87
International journal of services, economics and management
86
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
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ECONIS (ZBW)
136
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1
Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal
;
Rahman, Zillur
- In:
The TQM journal : the international review of …
27
(
2015
)
5
,
pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
Saved in:
2
Digitalization and academic research : knowing of and using digital services and software to develop scientific papers
Brunetti, Federico
;
Bonfanti, Angelo
;
Chiarini, Andrea
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
5
,
pp. 1135-1155
Persistent link: https://www.econbiz.de/10014321600
Saved in:
3
Integrating DEAHP and DEANP into the quality function deployment
Kamvysi, Konstantina
;
Gotzamani, Katerina
;
Georgiou, …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 293-316
Persistent link: https://www.econbiz.de/10003978229
Saved in:
4
Assessment of supplier quality performance of computer manufacturing industry by using ANP and DEMATEL
Hu, Hsiu-Yuan
;
Chiu, Shao-I
;
Yen, Tieh-Min
;
Cheng, …
- In:
The TQM journal : the international review of …
27
(
2015
)
1
,
pp. 122-134
Persistent link: https://www.econbiz.de/10010492419
Saved in:
5
The role of 3S in big data quality : a perspective on operational performance indicators using an integrated approach
Verma, Pratima
;
Kumar, Vimal
;
Mittal, Ankesh
;
Rathore, …
- In:
The TQM journal : the international review of …
35
(
2023
)
1
,
pp. 153-182
Persistent link: https://www.econbiz.de/10014321163
Saved in:
6
Decision-making framework for supplier selection using an integrated MCDM approach in a lean-agile-resilient-green environment : evidence from Indian automotive sector
Sahu, Atul Kumar
;
Sharma, Mahak
;
Raut, Rakesh Dulichand
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
4
,
pp. 964-1006
Persistent link: https://www.econbiz.de/10014321461
Saved in:
7
An integrated QFD and fuzzy TOPSIS approach for supplier evaluation and selection
Sharma, Jitendra
;
Tripathy, Bibhuti Bhusan
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2387-2412
Persistent link: https://www.econbiz.de/10014457698
Saved in:
8
Prioritizing the barriers of green smart manufacturing using AHP in implementing Industry 4.0 : a case from Indian automotive industry
Agarwal, Sucheta
;
Saxena, Kuldeep Kumar
;
Agrawal, Vivek
; …
- In:
The TQM journal : the international review of …
36
(
2024
)
1
,
pp. 71-89
Persistent link: https://www.econbiz.de/10014460715
Saved in:
9
To study the comparison and effect of Six Sigma and Red Bin Analysis in Indian manufacturing industries
Shandilya, Sumit
;
Arora, Jaskiran
;
Kalluri, Vinayak
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1658-1685
Persistent link: https://www.econbiz.de/10014380869
Saved in:
10
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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