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Comparison of SERVQUAL and SERVPERF metrics : an empirical study
Rodrigues, Lewlyn L. R.; Barkur, Gopalakrishna; … - In: The TQM journal : the international review of … 23 (2011) 6, pp. 629-643
Persistent link: https://www.econbiz.de/10009426881
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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
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Quality models in industrial and engineering educational scenarios : a view from literature
Thandapani, Dasarathan; Gopalakrishnan, K.; Devadasan, S. R. - In: The TQM journal : the international review of … 24 (2012) 2, pp. 155-166
Persistent link: https://www.econbiz.de/10009514455
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Industrial Design Structure : a straightforward organizational integration of DFSS and QFD in a new industry and market reality
Frizziero, Leonardo; Leon-Cardenas, Christian; Galiè, … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2413-2435
Persistent link: https://www.econbiz.de/10014457816