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Business excellence in a volatile, uncertain, complex and ambiguous environment (BEVUCA)
Saleh, Ayat; Watson, Richard - In: The TQM journal : the international review of … 29 (2017) 5, pp. 705-724
Persistent link: https://www.econbiz.de/10011799551
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Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study
Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1256-1274
Persistent link: https://www.econbiz.de/10014321619
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Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza (ed.) - 2017
Persistent link: https://www.econbiz.de/10011804555
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Evaluating the outcomes of service ecosystems : the interplay between ecosystem well-being and customer well-being
Baccarani, Claudio; Cassia, Fabio - In: The TQM journal : the international review of … 29 (2017) 6, pp. 834-846
Persistent link: https://www.econbiz.de/10011804576
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Identification and prioritization of barriers to total quality management implementation in service industry : an analytic hierarchy process approach
Talib, Faisal; Rahman, Zillur - In: The TQM journal : the international review of … 27 (2015) 5, pp. 591-615
Persistent link: https://www.econbiz.de/10011443175
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Quality assurance mapping in Greek service companies
Nikolaidis, Yiannis; Adamidou, Afroditi - In: The TQM journal : the international review of … 28 (2016) 3, pp. 431-454
Persistent link: https://www.econbiz.de/10011508255
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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Reinforcing the significance of human factor in achieving quality performance in data-driven supply chain management
Mondal, Sanjana; Samaddar, Kaushik - In: The TQM journal : the international review of … 35 (2023) 1, pp. 183-209
Persistent link: https://www.econbiz.de/10014321164
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To be or not to be digital? : a bibliometric analysis of adoption of eHealth services
Cobelli, Nicola; Blasioli, Emanuele - In: The TQM journal : the international review of … 35 (2023) 9, pp. 299-331
Persistent link: https://www.econbiz.de/10014460349
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Lean and its impact on sustainability performance in service companies : results from a pilot study
Lizarelli, Fabiane Letícia; Chakraborty, Ayon; Antony, Jiju - In: The TQM journal : the international review of … 35 (2023) 3, pp. 698-718
Persistent link: https://www.econbiz.de/10014321365