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Determinants of customer loyalty in Kenya : does corporate image play a moderating role?
Tarus, Daniel Kipkirong; Rabach, Nicholas - In: The TQM journal : the international review of … 25 (2013) 5, pp. 473-491
Persistent link: https://www.econbiz.de/10010126435
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What does the future fold for quality professionals in organisations of the twenty-first century?
Antony, Jiju - In: The TQM journal : the international review of … 25 (2013) 6, pp. 677-685
Persistent link: https://www.econbiz.de/10010195030
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Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
Zineldin, Mosad; Zineldin, Jonas; Vasicheva, Valentina - In: The TQM journal : the international review of … 26 (2014) 1, pp. 63-74
Persistent link: https://www.econbiz.de/10010252107
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An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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The theory of attractive quality
Witell, Lars (contributor) - 2011
Persistent link: https://www.econbiz.de/10008938003
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The effect of contingencies on mutual influence among quality awards and quality initiatives
Upadhyaya, Gururaj; Bhat, Subrahmanya - In: The TQM journal : the international review of … 28 (2016) 6, pp. 814-833
Persistent link: https://www.econbiz.de/10011616610
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The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi; Shahin, Arash; Parkouhi, Sahar … - In: The TQM journal : the international review of … 34 (2022) 1, pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
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Quality 4.0 conceptualisation and theoretical understanding : a global exploratory qualitative study
Antony, Jiju; McDermott, Olivia; Sony, Michael - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1169-1188
Persistent link: https://www.econbiz.de/10013537684
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Assessment of quality performance in the Egyptian manufacturing industry
ElMelegy, Ahmed Rashad; AlNajem, Mohamad N.; … - In: The TQM journal : the international review of … 34 (2022) 5, pp. 1365-1394
Persistent link: https://www.econbiz.de/10013537693