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Triggering a patient-driven service innovation to foster the service ecosystem well-being : a case study

Megaro, Antonietta; Carrubbo, Luca; Polese, Francesco; … - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1256-1274

Persistent link: https://www.econbiz.de/10014321619

Service-based vs. goods-based positioning of the product concept : effects on customer perceived value

Cassia, Fabio; Ugolini, Marta Maria; Cobelli, Nicola; … - In: The TQM journal : the international review of … 27 (2015) 2, pp. 247-255

Persistent link: https://www.econbiz.de/10011298016

Changing from a product to a process perspective for service improvements in a manufacturing company

Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40

Persistent link: https://www.econbiz.de/10003943604

Service innovation in the restaurant sector during COVID-19 : digital technologies to reduce customers' risk perception

Esposito, Benedetta; Sessa, Maria Rosaria; Sica, Daniela; … - In: The TQM journal : the international review of … 34 (2022) 7, pp. 134-164

Persistent link: https://www.econbiz.de/10013537705

To be or not to be digital? : a bibliometric analysis of adoption of eHealth services

Cobelli, Nicola; Blasioli, Emanuele - In: The TQM journal : the international review of … 35 (2023) 9, pp. 299-331

Persistent link: https://www.econbiz.de/10014460349

CMMI based fuzzy logic approach to assess the digital manufacturing maturity level of manufacturing industries

Thomas, Tharun; Saleeshya, P. G. - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2658-2683

Persistent link: https://www.econbiz.de/10014458556

Quality 4.0 conceptualisation : an emerging quality management concept for manufacturing industries

Maganga, Deusdedith Pastory; Taifa, Ismail W.R. - In: The TQM journal : the international review of … 35 (2023) 2, pp. 389-413

Purpose Quality 4.0 refers to a modern quality management approach that uses Industry 4.0 technologies, integration and digitalisation. This research explores the current understandings of Quality 4.0 in various publications. The focus is on Quality 4.0 concepts or explanations, available...

Persistent link: https://www.econbiz.de/10014321208