Narrow search
Showing 1 - 6 of 6
Cover Image
Quality from Customer Needs to Customer Satisfaction
Bergman, Bo; Klefsjö, Bengt - In: The TQM magazine : the international bi-monthly for … 15 (2003) 6, pp. 430
Persistent link: https://www.econbiz.de/10007103688
Cover Image
Quality management and business excellence, customers and stakeholders: Do we agree on what we are talking about, and does it matter?
Klefsjö, Bengt; Bergquist, Bjarne; Garvare, Rickard - In: The TQM magazine : the international bi-monthly for … 20 (2008) 2, pp. 120-129
Persistent link: https://www.econbiz.de/10007918729
Cover Image
Innovation and TQM in Swedish higher education institutions - possibilities and pitfalls
Wiklund, Håkan; Klefsjö, Bengt; Wiklund, Pia Sandvik; … - In: The TQM magazine : the international bi-monthly for … 15 (2003) 2, pp. 99-107
Persistent link: https://www.econbiz.de/10007106373
Cover Image
A core value model for implementing total quality management in small organisations
Hansson, Jonas; Klefsjö, Bengt - In: The TQM magazine : the international bi-monthly for … 15 (2003) 2, pp. 71-81
Persistent link: https://www.econbiz.de/10007106377
Cover Image
Case studies - Experiences from implementing ISO 9000 in small enterprises - A study of Swedish organisations
Gustafsson, Roberth; Klefsjö, Bengt; Berggren, Eric; … - In: The TQM magazine : the international bi-monthly for … 13 (2001) 4, pp. 232-246
Persistent link: https://www.econbiz.de/10007113284
Cover Image
Experiences of implementing statistical methods in small enterprises
Deleryd, Mats; Garvare, Rickard; Klefsjö, Bengt - In: The TQM magazine : the international bi-monthly for … 11 (1999) 5, pp. 341-350
Persistent link: https://www.econbiz.de/10007121280