Quality from Customer Needs to Customer Satisfaction
Year of publication: |
2003
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Authors: | Bergman, Bo ; Klefsjö, Bengt |
Published in: |
The TQM magazine : the international bi-monthly for total quality management. - Bradford : Emerald, ISSN 0954-478X, ZDB-ID 10941800. - Vol. 15.2003, 6, p. 430
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Saved in:
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