lm allgemeinen wirtschaftlichen Sprachgebrauch versteht man unter Innovation die Markteinführung von neuen Produktionsprozessen und/oderProdukten bzw. Dienst ‐leistungen. Wrde man sich diesem Sprachgebrauch anschliessen, so würden alle institutionell‐organisatorischen, rechtlichen oder...

First concerns over the competitiveness of major economic sectors or whole nations date back to the early eighties. To recall this was the period in which the combined effects of rapid technological changes (through the advance of micro processors) massive trade liberalization through GATT and...

Today we find ourselves throughout many regions of Europe engaged in a lively debate as to the likely employment, education and training futures of the tourism industry. This debate owes its origins to the accelerating pace of technological change and market turbulance, which seems to have...

Being asked by the president of AIEST, Dr. Keller, to summarize the multitude of approaches and views being expressed in more than 30 papers by over 30 speakers represented both an honour but more so a challenge. Hence the notion of only an attempted review, which cannot possibly do full justice...

This article shows first the problems of treating tourism as a product and analyses then the literature about information behavior of tourists, when they are making their decision for holidays. Empirical tests are dealing with data from eleven winter sport resorts, which were originally designed...

Post‐war tourism in the Swiss Alps developed in four distinct phases. The pioneering phase (1955 – 65) was led by small family businesses of an old‐fashioned patriarchal stamp: guided by ideals, ready to take risks, possessed of few qualifications. The next phase (1965 – 79) was a period...

The 47th Congress attempted to answer the following key questions: What exactly does quality mean in tourism? How can general and/or total quality be produced and marketed? How important is it to include the customer (tourist) in the process that leads to the provision of tourism services? In...

Questions à traiter. Le 47e congrès de l'AIEST s'est engagé à analyser les questions de fond suivantes:

Fragestellungen. Der 47. AIEST‐Kongress hat sich bemüht, folgenden Grundsatzfragen nachzugehen:

The paper is concerned with the tourism industry's increased demand for better educated and/or trained manpower and the general requirements of higher levels of know‐how on account of secular changes in the demand for higher quality tourism products, technological changes and a more...