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Patterns of new service development processes in banking
Martovoy, Andrey; Mention, Anne-Laure - In: The international journal of bank marketing : IJBM 34 (2016) 1, pp. 62-77
Persistent link: https://www.econbiz.de/10011540043
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Service quality in bank during an economic crisis
Monferrer-Tirado, Diego; Guillén, Marta Estrada; Roig, … - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 235-259
Persistent link: https://www.econbiz.de/10011486818
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Formal ties in financial networks : professional clusters in financial services marketing
Borg, Erik; Vigerland, Lars; Winroth, Karin - In: The international journal of bank marketing : IJBM 34 (2016) 2, pp. 260-275
Persistent link: https://www.econbiz.de/10011486826
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Modeling and analysis of bank customer satisfaction using neural networks approach
Zeinalizadeh, Nooshin; Shojaie, Amir Abbas; … - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 717-732
Persistent link: https://www.econbiz.de/10011456303
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Online banking adoption : a factor validation and satisfaction causation study in the context of Indian banking customers
Sikdar, Pallab; Kumar, Amresh; Makkad, Munish - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 760-785
Persistent link: https://www.econbiz.de/10011456305
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Managing brand identity : effects on the employees
Bravo, Rafael; Buil, Isabel; De Chernatony, Leslie; … - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 2-23
Persistent link: https://www.econbiz.de/10011617832
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Brand value proposition for bank customers in India
Moorthi, Y. L. R.; Mohan, Bijuna C. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 24-44
Persistent link: https://www.econbiz.de/10011617835
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Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van; Raaij, Willem … - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
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Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea; Rodríguez del Bosque, Ignacio A. - In: The international journal of bank marketing : IJBM 35 (2017) 1, pp. 128-146
Persistent link: https://www.econbiz.de/10011617865