Service quality in bank during an economic crisis
Year of publication: |
2016
|
---|---|
Authors: | Monferrer-Tirado, Diego ; Guillén, Marta Estrada ; Roig, Juan Carlos Fandos ; Moliner-Tena, Miguel Ángel ; Sánchez-García, Javier |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 2, p. 235-259
|
Subject: | Consumer behaviour | Banking | Konsumentenverhalten | Dienstleistungsqualität | Service quality | Wirtschaftskrise | Economic crisis | Bank | Bankgeschäft | Banking services |
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